SHIPPING POLICY

We are pleased to offer shipping across Australia on all orders valued at $150 or above. For all other orders we offer a flat shipping fee of $15.00 to all locations. Shipping costs for international orders will calculated individually for each order based on the destination country (note that we may not be able to deliver to all international destinations).

Express shipping is available via Australia Post with delivery in 1-2 business days depending on location. Express shipping costs will be calculated at checkout.

We are only able to deliver to a street address and not a PO Box. All orders must be shipped to a single address. As with most delivery services, the couriers that will deliver your order do not have a standard or set time of the day that goods are delivered. Your order will be delivered on weekdays only from Monday to Friday and generally only during business hours 8am-6pm. If you are not home when the courier attempts to deliver your order they will either leave a note, take the goods to the nearest post office or leave the goods in a safe place if you have requested so.

If you believe your goods have been lost or damaged in transit, please contact us so we can resolve the matter for you. Please wait at least 10 business days from the date of shipment before contacting us regarding any missing orders.

Orders placed by 10am AEST/AEDT will usually be sent the same day. Orders placed after that time will typically be sent the following business day. Orders placed over the weekend or public holidays will be processed the next business day. Depending on your location you can usually expect delivery within a few days.

Please note that during busy periods such as the Christmas holidays both processing and shipping times may be extended. We will endeavour to notify you when we are experiencing any such delays and appreciate your patience during those periods. 

 Wholesale orders have different shipping rates and processing times.